What better way to project a professional image than offering each customer a personalized business card? These three-color cards can be personalized for everyone in the shop. Want to improve the moral of your service writer/manager, technicians, etc.? Provide them with business cards they can hand out to friends and acquaintances and get your shop name out to even more potential customers. Close

Order Form

Parts Plus has teamed up with Royal Business Forms to offer Car Care Centers tremendous savings on a wide variety of workorders, statements, stationary and envelopes. Royal is a leader in the forms business and should be contacted for a quote before placing your next order. Close

Forms Catalog

Parts Plus has teamed up with a national leader in calendar productions to offer low prices for our Car Care Centers. With a variety of calendars available, Car Care Centers can select the style of calendar they want to hand out. Calendars provide a nice, inexpensive way to keep the shop’s name in front of their customers. For more information contact your Parts Plus supplier or Brown and Bigelow at 1-800-752-5249. Close

Calendar Form

Car Care Guides were created by the Car Care Council. These guides were created for the consumer and are designed to help explain typical preventive maintenance repairs in everyday language while taking the mystery out of major car systems and parts. The first step toward proper maintenance is to "Be Car Care Aware." To do this, the customer must understand their car, the care it needs, when it needs it, and why. The guide also includes a simple checklist to remind the customer when to perform important maintenance. On the back of each book is an area for the CCC to stamp their name, address, city, state, telephone, etc. 25 Car Care Guides can be ordered on the No Charge Order Form. Close

Car Care Guide

Cintas Uniform Rental National Pricing Program as a Parts Plus Car Care Center you can benefit from your association with a national group. That’s right, you get the buying power of the group behind you to help reduce your investments. If you are not currently using a uniform program we would encourage you to take a look at Cintas. A uniform program for your service manager/writer and technicians projects a more professional image plus provides your employees with confidence. Close

Cintas Pricing

Our Consumer Credit Card Program allows you to compete with the national chains by offering your customers extended payment terms on purchases over $300. In addition, each card you issue will have your business name on it so the customer will remember to come back to you for all future maintenance and repair needs. Once set up on the program you have the ability to offer your own credit card with immediate application processing. Simply have the customer complete a short application, enter their information into the equipment provided and in less than 2 minutes you know whether they are accepted or not. Once accepted you can make the sale on the spot. Our records indicate over 80% of sales made are from repeat customers, this means customers with your credit card are much more likely to come back time and time again. As a Car Care Center you also qualify for a 1% Rebate from Headquarters on all sales made on a Parts Plus Credit Card. Close

The Technicall/Identifix Diagnostic/Repair service was developed to aid service providers in: Reducing diagnostic time, reducing lost billable time, fixing the problem right the first time, improving efficiency and improving customer satisfaction. It’s like hiring a specialist for every make/model and supplying them with every piece of data available to help them fix virtually any problem that comes into your shop.

Identifix DirectHit On-Line Diagnostics is the result of Identifix’s continual evolution as a recognized reliable source of on-demand repair information and diagnostic support for the repair industry. Direct-Hit provides technicians all over the country with the fastest, most up-to-date way to successful diagnosis and repair. Direct-Hit provides easy on-line access to: TSBs, Fast Fixes, Advanced Flowcharts, OBDII Code Data, ABS System Descriptions, Articles, Labor Guides, Maintenance Schedules, Vehicle Reliability Reports, Wiring Diagrams, Component Locators, and System/parts Specifications. For more information go to www.identifix.com or contact your Parts Plus supplier. Close

Parts Plus has teamed up with Universal Underwriters to offer Car Care Centers not only competitive rates on business and health insurance, but the expertise to analyze each shop’s needs and determine the best coverage to protect the shop. For more information contact your Parts Plus supplier or Universal Underwriters at 1-800-821-7803. Close

These 8.5 x 11 flyers should be displayed on the counter for customers to see. The flyers offer simply maintenance items that will improve vehicle fuel economy, performance and dependability. A package of 25 can be ordered on the No Charge Order Form. Close

Fuel Saving Tips

This general inspection form was developed for those service dealers to use for general inspection, not system specific. Categories covered include: exterior, underhood, tire and undercar. Inspections are marked as “Checked” – is in satisfactory condition at this time, “Watch” – warrants re-inspection within 90 days, “Immediate/Safety” – indicating this situation requires immediate attention and a “Comments” section for each category. Close

Inspection Form

The CustomerLink Mail Programs offers two types of marketing programs: Retention and Direct-Mail. The Retention program is a customer follow-up/reminder program designed to keep your shop name in front of your customers with regular postcard reminders. If you would like to:

• Increase your maintenance business
• Fill your bays with the most profitable jobs
• See your customers vehicles more regularly or
• Increase service center profits.

The Direct-Mail flyer program is designed to attract new customers through eye catching flyers offering up to 8 service specials or discounts. You decide what specials or discounts you want to offer along with the geographical area you want to target. Customerlink prints and mails the personalized flyers. Close

Retention Program

Direct Mail Program

In your enrollment kit is the option of a small (24" x 30") menu board. Parts Plus also offers a larger version (31"T x 48"W) for shops that have adequate room in the waiting area or behind their service counter. When properly displayed and visible to the customer, the service menu board will communicate:

• Services the shop offers,
• You are competitively priced,
• Reminder of services the customer might need, and
• Current specials or promotions.

Many Car Care Centers have experienced an additional 6-10 sales a week directly related to items listed on the menu board. End Tab points can be used to purchase the Large Menu Board. For more information contact your Parts Plus supplier. Part # CCC-3148 Close

Large Menu Board

Research conducted by AT&T shows that nearly 20% of all callers make additional purchases after hearing Ads-On-Hold! That means increased sales for your business. Research also showed that 90% of callers prefer hearing sale information while on-hold versus hearing dead air or radio broadcasts (that may be playing your competitor’s commercial). Messages are developed bi-monthly by Headquarters and distributed to participating locations. For more information contact your Parts Plus supplier. Close

Every two years the Network conducts a National Convention for their customers, members and suppliers. The conventions are held in locations such as: Las Vegas, Orlando, Miami, San Antonio, New Orleans. The conventions offer attendees the opportunities to see the latest technology and products showcased during the Vendor Exposition, attend world class training seminars and network with peers from across the country. Car Care Centers can participate in earn back programs to reduce or offset the cost of attending. For more information contact your Parts Plus supplier. Close

The National Service Dealer Advisory Council is made up of 8-10 shop owners from across the country that meet with Headquarters 2-3 times per year. Their valuable contributions helped not only create the program, but ensure the continued advancement of the program and its many elements. By accumulating the information, and addressing the concerns and challenges faced by service dealers across the country, we are able to provide enhancements to meet the ever-changing needs of our Car Care Centers. Close

Dealer Council List

What are the biggest problems with oil change stickers? They fade, the ink runs, and the writing can be hard to read. With this Programmable Sticker Printer you can improve the professionalism of your shop with personalized service reminders. Your shop name and telephone number are printed on each sticker. End Tab points can be used to purchase the Programmable Oil Change Sticker Printer. Close

Order Form

Point-of-Sell kits designed to help shops promote specific services during the year at times chosen by the shop. Each POS kit includes: (1) 2’ x 6’ banner, (2) wall posters, (1) counter decal and (50) mirror hang tags. There are nine different kits to choose from. Close

POS Kits

As a Car Care Center you have the added benefit of providing complimentary Roadside Assistance to your customers. CCC Roadside Assistance is available 24 hours a day, 365 days a year, anywhere in the United States and Canada. Service includes (1) one jump-start or tow, for (1) year, from the date of service performed on a customer's vehicle. The certificate is not tied to any specific service or product, just the dated invoice. Roadside Assistance is a reimbursement program. The customer pays for the service (jump-start or tow) and then submits the certificate and receipt for reimbursement up to $60. Roadside Assistance certificates are printed two sided, English/Spanish and are available on the No Charge Order form. Additional certificates can be purchased through your Parts Plus representative. Close

Order Form

Sample Certificate

These forms include a detailed schematic on one side and a system inspection checklist on the other side. When used properly and consistently, these forms will enable you to increase ticket averages, reduce comebacks and communicate to the customer what repairs are needed and why. These forms were designed to aid in the communication and selling process. After the inspection is completed, the service writer can visually explain to the customer what was inspected and the results of that inspection for a better understanding by the customer. The schematics will help the customer better understand how each part of the system is related to the other and why a complete and correct repair requires certain parts. Close

Sample

Through this comprehensive assessment program, shop owners can quickly determine not only who can do what – but who can do it best. This means shop owners can channel their training dollars where they’re needed most. Utilization of E-Tech means improved bay efficiency and more repairs done right the first time. In addition to the technician assessments, participation in E-Tech also provides access and Tech Tips and Technical Service Bulletins. Best of all, the program costs the shop $0.00 after two technicians complete the assessments. For more information talk with your Parts Plus supplier. Close

E-Tech

What better way to get your shop name and services out than through the internet. Over 6 million searches for “auto repair” are done monthly on Google. Parts Plus has partnered with the leader in shop websites, Repairshops.com, to offer our shops an affordable way to get on the web with a professional, customized web site. Close

Program Information

WOLCO Leasing provides Car Care Centers with competitive financing rates that enables shops to acquire the necessary new equipment without tying up the shops cash. For more information contact your Parts Plus supplier. Close